"It's the humans driving the process, not the processes driving the humans." - Sulay Thompson

Join host Karl Pontau for an energizing conversation with healthcare operations expert Sulay Thompson, who brings nearly 20 years of experience transforming chaos into clarity in the healthcare industry.

In this episode, Sulay shares her unique perspective on balancing efficiency with empathy—a challenge every growing company faces. She dives into why so many healthcare technologies fail (hint: they're not designed with the actual humans using them in mind!) and tells the fascinating story of how electronic medical records went from exciting innovation to a source of burnout for clinicians.

You'll discover:

• Why "humans first, employees second" creates better business outcomes
• The real reason 70% of tech rollo ...