Many organizations believe deploying AI is the hard part.

Dirk Ramhorst believes making AI work inside an organization is the real challenge.

In this episode of Digital Storm Weekly, we sat down with Dirk Ramhorst, Chief Transformation Officer at ServiceNow, to discuss why enterprise AI success depends less on models and more on execution, governance, and organizational change.

One of his strongest messages:

Technology is ready. Most organizations aren't.

Drawing on decades of transformation leadership across global industrial companies, Dirk explains why AI projects fail, how AI agents differ from copilots, and why companies need fewer experiments and more operational focus.

Some key insights from Dirk:

• AI agents execute work instead of simply assisting people • Data  ...