After the heavy last episode, we go upbeat—because good data is empowering. Anna Summersett and Benson Varghese break down the exact metrics that matter for law-firm growth (and which ones are just vanity). We cover daily/weekly dashboards, attribution and ROI that actually tie to revenue, staffing forecasts, and how to use client-journey signals like NPS and sentiment to protect relationships before they sour.

You’ll hear how to turn “numbers” into action: simplifying reports so non-MBAs can lead, coaching with data (not shame), dropping useless metrics, and adapting when the landscape shifts (SEO down, AI up). If you want your team emotionally neutral about metrics—and energized by results—this one’s your playbook.

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