Notas del episodio
I sat down with our Director of Operations, Jordan Hopper, to talk about the four words that run our entire company..
Jordan spent seven years as an Executive Pastor before he stepped into operations at SRS, where he now oversees 11 residential programs and close to 100 individuals with high behavioral needs. He didn't come from this industry looking for a job. He came from a night called Night to Shine, a prom for people with special needs, and it never left him.
In this episode of State of Care we covered:
→ How SRS built its four core values from real employees
→ Why being protective means treating a new hire and a hospital visit the same way
→ What it actually costs to be on call for the most vulnerable population there is
→ Growing from 5 homes to 11 without losing what made the first 5 work
→ How documentation, corrective actions, and audits keep the whole thing honest
You can hire for skill all day long. Jordan's point was simpler than that. If someone doesn't share the values, no amount of training fixes it… and pretending otherwise just wears down everyone who does.
Jordan, thank you for hopping in the podcast to share things we most care about. Glad to have you here.
Chapters
00:00 Intro
01:00 Meet Jordan Hopper and the four core values
02:34 Faithful: showing up on time, every time
03:01 Ever evolving: growing from 5 homes to 11
07:36 Protective: guarding the most vulnerable population
09:07 Everyone matters: from shareholders to the lawn guy
11:12 Hiring and firing by the core values
16:24 What being on call actually looks like
19:01 Working with CMH to solve the hardest placements
27:03 Compliance, audits, and a day in the life of operations
~~~ This podcast is sponsored by Specialized Residential Services. https://www.srsmichigan.com/
Prefer to listen? https://pod.link/6810743620