Designed to make everything more efficient and accessible. But what happens when simply following the protocol isn't enough? In this explainer, we're going to examine some source materials that raise significant questions about this approach, starting with a story that highlights how high the stakes can be to truly understand what is at play. These documents argue that we should begin not with statistics or policy, but with a person—a young girl—whose entire life was altered by what the source describes as a preventable tragedy. Wow. That statement comes straight from one of the case histories. It's a stark, powerful summary of a two-year ordeal. And the story of how a single complaint about being tired led to such devastating consequences reveals a lot about the potential flaws in the system. So, let's walk through what happened here.

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