What are beauty buyers really looking for? In this episode, Viola sits down with Louisa Harris, Beauty Director at Debenhams, for an insightful conversation about her remarkable 15-year journey through the beauty retail industry. From working weekends at the YSL counter in Boots to leading beauty strategy at Debenhams, Louisa shares her career progression through Harvey Nichols, House of Fraser, QVC, and seven transformative years at Cult Beauty during its meteoric rise from startup to acquisition by THG.

Louisa reveals what beauty buyers really look for when evaluating new brands, the biggest mistakes brands make when pitching, and how TikTok has disrupted traditional retail forecasting. We explore evolving customer behaviours, the intersection of beauty and wellness as a growth area, her current beauty favourites from MAC to Veronique Gab ...