Coronavirus has changed the way professional services firms communicate with their clients, staff and stakeholders.

We don't need to tell you that the pandemic has had a profound impact on our everyday work and home lives. Some of the changes have been temporary, others longer lasting – and one of the most obvious changes has been to the way we communicate.

From one day to the next, lockdown made us move from face-to-face to digital communication channels. Who would have thought in early 2020 that we would be Face Timing with granny, speaking to clients on a WhatsApp group, or having birthday parties on Houseparty?

Necessity made us all embrace digital communication channels that we may not have considered beforehand. As an example, Zoom saw its sales increase by a whopping 326% in 2020. Despite the vaccination programme pr ...