Join us on Full Circle for a warm, deeply human conversation with Lindsay Kratzer — certified care manager, dementia practitioner, transition specialist, and founder of Reflections Management and Care. Lindsay built her practice during COVID, driven by one observation: most families arrive in crisis, unprepared, and desperate for someone who sees their loved one as a whole person rather than a diagnosis. In this episode, she explains how an aging life care manager can open doors a family member never could, why geographic dispersion is quietly making professional care coordination a necessity rather than a luxury, and how her monthly memory café is fighting the isolation that does as much damage as any clinical condition. She also closes with a detail that says everything about why she does this work — her Business Person of the Year award was no ...