Episode Overview

In Episode 23, Krista Olien, Leigh Thomas, and Clyde Wilson reflect on their conversation with Keith Jones, Executive Chairman and Owner of ACE Parking, and what his perspective reveals about the direction of the parking industry.

The team discusses hidden fees, transaction-based business models, customer service, operational accountability, and the challenges traditional parking operators face as new technology companies enter the market.

They also explore why transparency matters during the RFP process, why asset owners need to understand where parking revenue goes, and why the fundamentals of parking remain essential as technology evolves.

Why This Matters

Parking is changing quickly, but the industry's core responsibilities have not.

Asset owners still need strong operations, customers stil ...