Episode Overview

In this roundtable episode, Krista Olien, Leigh Thomas, and Clyde Wilson reflect on their conversation with Graham Haldeman, CEO and General Manager of HUB Parking Technology.

The discussion focuses on a recurring challenge across the parking industry: technology is advancing quickly, but the goal should still be simple operations, strong customer service, and useful information. The team explores what happens when disconnected technology creates more complexity, why AI should support judgment rather than replace it, and why having more data does not automatically lead to better decisions.

The conversation also turns to parking conventions, vendor selection, and how operators and asset owners can move past sales pitches to find solutions that actually address the challenges in their facilitie ...