Martin recently had an issue with Instacart so he decided to write them a letter. Writing letters to corporations’s customer service department is good practice for negotiations with clients.

I'm not talking about writing a bitchy Karen letter, I'm talking about constructive criticism with well-reasoned arguments and clear instructions on what you want the resolution to be.

Curated by Martin R Ricketts

Source: Letter to Instacart

I generally order from Walmart using Instacart at the beginning of each month. In the last three months, there have been changes to the service, not to the customers' benefit. Initially, when I started using the service, I had an issue and Instacart and instantly refunded me.

The next time I had a problem, it took about three days. And now I find that Instacart prioritizes deliveries based ...