Join Mike in the first part of his conversation with Rob Wade, Head of Group IT at Kuflink, for a deep dive into the dynamics of start-ups versus enterprises. They explore the challenges of managing people, ensuring quality, and navigating the world of hybrid work. Rob shares his insights from his unique journey, offering valuable lessons for anyone in the tech industry. KEY TAKEAWAYS Authenticity and open communication are crucial for effective leadership, especially when managing teams across different settings. Documenting processes and sharing knowledge helps mitigate the risk of single points of failure and ensures smooth operations. Balancing the demands of various stakeholders requires clear prioritisation, transparent dialogue, and managing expectations. Quality assurance goes beyond testing; QAs can add value by shaping requirements,  ...