Unit 7 focuses on adaptive and resilient listening, emphasizing how to remain effective when communication becomes difficult due to emotional reactions, cognitive overload, or environmental distractions. The lecture explains that listening breakdowns often result from internal triggers, limited processing capacity, emotional intensity, and external stressors, and it highlights that effective listening requires intentional adjustment rather than passive understanding. Drawing on research from cognitive science, emotional intelligence, and communication theory, the unit introduces strategies such as narrowing focus, regulating emotions, asking clarifying questions, using reflective listening, reducing cognitive load, and maintaining an adaptive mindset. Together, these skills build resilient listening—the ability to stay engaged, recover from break ...