In a comedically poignant moment in the 1991 movie "What About Bob," Bill Murray painstakingly recites the list of all of his (real and perceived) ailments. While the scene is hyperbolic and laugh-out-loud funny, it provides a situation which organizations and leaders find themselves in all the time. Disclosures require action. Is your organization ready? Are you leaders prepared? Do we all understand our responsibilities under the Americans With Disabilities Act?

For organizations, one of the most critical and often misunderstood obligations is the interactive process under the ADA. When an employee discloses a mental health or physical condition — whether formally or informally — the ADA requires employers to engage in a good-faith, interactive dialogue to identify reasonable accommodations. This isn't a box-checking exercise. It' ...