Sales teams have more tools than ever. Product training has expanded. CRM training has expanded. AI training is next. But the basics of selling still matter when a buyer pushes back, a customer relationship gets tense, or a major opportunity needs trust before it can move forward.

In this episode of the Leadership in Manufacturing Podcast, Sannah Vinding talks with Andy Coyle, Senior Director of Sales at ebm-papst Inc., about sales training, trust, AI, and what it means to be a high-touch leader in a high-tech world.

Andy shares why his team went back to the basics after COVID, including networking, prospecting, pre-call planning, sales calls, follow-up, and role play. He also talks about why vulnerability is a strength, how distribution and manufacturing move at different speeds, and why AI can support sales work without replacing hu ...