Through the decades, we have seen the urgency and need for transformation in the telco industry. Transformation to migrate legacy data and systems. Transformation to support new technologies. Transformation to reduce costs and improve operations. Transformation to introduce operational agility, better customer experience and so on.

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But what has happened to all these initiatives? Why did they not materialize as intended or became a never-ending journey? It certainly is not from a lack of effort or desire.