In this episode of Growth Unlocked, Kieran Krohn, Head of Growth at ScaleStation sits down with HubSpot CEO Yamini Rangan to unpack the AI transformation reshaping modern go-to-market teams and the future of customer platforms.

Yamini shares how HubSpot made the bold decision in early 2023 to completely pivot its roadmap around AI after recognising the technology as a once-in-a-generation platform shift. She explains why speed without clarity creates chaos, how AI agents are changing the role of software from assisting work to actually doing work, and why customer context is becoming the most valuable asset in business.

The conversation explores the rise of the “agentic customer platform”, the future of AI-powered sales and support teams, and how businesses can move from individual AI productivity to organisation-wide transfo ...