In Episode 16 of From The Darkhorse's Mouth, titled "Boom Goes the Dynamite," Dan and Carly Garzella are joined by Norm Hudson, Co-Founder and CEO of Staff Boom.

In this episode, Dan and Carly explore how insurance-focused outsourcing can help agencies and other firms solve staffing pressure, improve operational efficiency, and create more room for growth. Rather than discussing outsourcing as a generic virtual assistant solution, they focus on how Staff Boom builds dedicated teams trained specifically for insurance workflows and client service demands.

The conversation covers where outsourcing can make the biggest impact, from inbound customer support and back-office processing to claims intake, renewal work, endorsements, and other repetitive but essential operational tasks. Dan and Carly also unpac ...