Imagine walking into a maximum-security prison to teach convicted killers how to stop fighting. That's where today's guest learned what actually works, and today he's bringing it to your practice.

Douglas Noll is a former trial lawyer turned peacemaker who has spent his career teaching people how to de-escalate conflict, not in boardrooms, but in maximum-security prisons and the halls of Congress.

In this episode, he breaks down why almost none of us were ever actually taught how to listen, and hands over a two-word technique that calms an angry patient, a defensive employee, or a furious teenager in about 15 seconds.

This episode is for physical therapy, occupational therapy, speech-language pathology, and mental health practice owners who are tired of every emotional fire in their practice ending up on ...