In this episode of EY.ai Unplugged, Dinesh Mishra, Partner, and Leader – Digital and Emerging Technologies, EY, shares how AI is transforming customer service. He explains how AI can reduce customer service costs by over 50% by automating complex tasks such as collections and onboarding.

Dinesh outlines key success factors, including customizing AI models for quality, minimizing latency, optimizing infrastructure costs, and designing AI-supervised teams. He also emphasizes the imp ...