In the latest episode of the Leadership Unscripted series, Pratik Shah, Partner and National Leader – Financial Services, EY India, speaks with Pralay Mondal, Managing Director and CEO of ‪@CSBBank‬.

Reflecting on a career spanning Colgate, Wipro, HDFC, and Axis Bank, Pralay discusses how early experiences in Fast-moving consumer goods (FMCG) shaped his leadership style and approach to market expansion. He shares his views on building a values-driven culture, the importance of decisiveness, and leading with respect and simplicity.

He also discusses the five pillars shaping the future of banking governance, human capital, technology, customer orientati ...