For years, the Managed Service Provider (MSP) model has been the go-to solution for SMEs seeking reliable IT support. But for mid-sized businesses with skilled internal IT teams, this traditional model is no longer fit for purpose.

UK businesses are evolving. Their IT environments are more complex, their ambitions more strategic and their internal capabilities stronger. The one-size-fits-all MSP model is struggling to keep up. What these organisations need isn’t a replacement for their internal teams, but a partner that complements and enhances them.

Stephen Cook, Sales Director at Espria, believes the MSP model is “broken” because it hasn’t adapted to the pace of technological change or the shifting needs of modern businesses. As companies pursue digital transformation, cloud migration and cybersecurity upgrades, traditional support  ...