How to be More Trauma Informed ft Melissa Eggleston, founder of BirdCall UX & Instructor at UNC

Thank you so much to Melissa for giving me the opportunity to interview you!

Listen to Empathy Gaps on Youtube: https://www.youtube.com/@empathygaps/videos

Melissa is founder of BirdCall UX, a consultancy offering research, design, and training services worldwide; additionally, she is focused on incorporating trauma-informed design into technology.

Learn more about Melissa: https://www.birdcallux.com/about

BirdCall UX: https://www.birdcallux.com/

Learn more about trauma informed design: https://www.traumainformedtech.com/learning

A brief introduction to trauma-informed design: https://uxpamagazine.org/inclusive-by-design-use-a-trauma-informed-approach

SAMHSA's Concept of Trauma and Guidance for a Trauma-Informed Approach: https://store.samhsa.gov/sites/default/files/sma14-4884.pdf

Dr. Carol Scott's paper on social media: https://dl.acm.org/doi/10.1145/3544548.3581512

Articles, book recommendations, and more at https://www.traumainformedtech.com/learning