In this episode of Dental Tech Talks, we sit down with Farid Fadaie, founder of Viva AI, to explore how his background as a DSO operator and dental software builder shaped one of the most comprehensive AI platforms in dentistry. Farid breaks down how Viva blends generative AI, VoIP, payments, and predictive workflows into a seamless admin experience—one that reduces workload instead of adding to it. From building a “credit score” for oral health to tackling real-time PMS integration, we dive into what it takes to make AI truly useful for dental teams—and why automation shouldn’t mean sacrificing the human touch.