What happens when two enterprise technology giants combine observability, automation, and AI to tackle one of the biggest challenges facing modern IT teams?

Recording live from the showfloor at Dynatrace Perform in Las Vegas, I caught up with Pablo Stern, EVP and GM of Technology Workflows at ServiceNow, to discuss how the company's expanding strategic partnership with Dynatrace is helping organizations move closer to autonomous IT operations.

For years, IT teams have been trapped in a cycle of alerts, escalations, war rooms, and lengthy root-cause investigations. But as AI matures and observability platforms become increasingly intelligent, a new model is emerging. One where systems can identify issues, understand their impact, recommend actions, and eventually resolve problems with minimal human intervention.

Pablo explains wh ...