This overview explores the City of La Quinta’s successful transition into a "Government as a Service" model, a digital transformation sparked by the economic necessity of the 2008 recession. To maintain high-quality resident services despite a 25% workforce reduction, the city dismantled traditional departmental silos to create "The Hub," a physical and digital one-stop shop for permits, planning, and engineering. Central to this strategy is the implementation of Laserfiche, a "trusted system" that serves as the city's enterprise system of record.

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By digitizing decades of paper records—including building permits, architectural plans, and engineering archives—the city has empowered its constituents through a 24/7 self-service web portal. This portal features custom search forms that allow users to find records via addresses, project  ...