Reimagining Healthcare Through Human-Centered Technology

Welcome to Code & Compassion, a healthcare podcast exploring digital transformation, patient experience, and empathy-driven innovation.

In this launch episode, healthcare technology leader Belinda Russell introduces the mission behind the show: redesigning healthcare systems by combining human-centered design, AI, and modern platforms like Salesforce and Genesys to improve patient access and care delivery.

Healthcare organizations are investing heavily in digital tools; but too often, the experience still feels fragmented. Patients face long wait times. Contact center teams experience burnout. Leaders measure compliance instead of compassion.

This season of Code & Compassion dives into:

• Healthcare ...