Ep 5: The Evolution of Federal Customer Experience
Clickthrough: A Total User Experience Podcast por Government Technology Insider
T1 · E5
27 ago 2024
29:54
Notas del episodio
In this episode, we sit down with Joe Jeter, Senior Managing Director for Federal Technology at Maximus, and Prashanth Krishnamurthy, Senior Solutions Architect at Amazon Web Services, to discuss how contact centers are raising the bar and driving the evolution of federal customer experiences.
Palabras clave
federal government
total experience
user experience
customer experience
employee experience
IT modernization
digital transformation
federal service delivery
human-centered design
Maximus
technology
call center
contact center
digital modernization
Amazon Web Services
AWS