What does a 200-year-old tradition of hand-stitched suits have to do with modern customer experience? More than you’d think.

In this episode, Chris and Greg sit down with James Sleater and Oliver Mumby of the renowned Cad & The Dandy. Prepare to have your perceptions challenged as they reveal how one of the world’s most traditional industries is utilizing cutting-edge technology to revolutionize customer service—without ever losing that "bespoke" personal touch.

In this episode, we dive into:

• The Literal Royal Treatment: How they handle customers who are quite literally Kings.
• Tech-Forward Tailoring: How data and technology ensure a flawless fit every time.
• The "Cigar Pocket" Philosophy: A masterclass in ...