In this episode, Saks Global VP of Data Veronika Durgin and WNS Analytics’ Gautam Singh discuss the next frontier of AI in luxury retail — from redefining decision-making to designing human-first guardrails for agentic AI.

Listen to learn:

🔹Why being data-informed beats being data-driven

🔹How Saks is balancing AI innovation with human oversight

🔹The emerging role of data “architects” in the talent ecosystem

Disclaimer: The interviewee’s insights are personal and not representative of any current or past employer.