Claire Benson’s health insurance was abruptly cancelled when she tried to update her information in her healthcare.gov account.

Claire bought her insurance through the Health Insurance Marketplace and after the policy was in place, she was asked in an email from healthcare.gov to update her account to reflect her married name and provide documents. She needed help logging in and called the 1-800 number for help. The navigator on the other end of the phone reviewed her policy, and encouraged her to update pregnancy information, too. So, Claire clicked “yes” and revealed her pregnancy.

As first reported by