What if your bank could recognize that you needed help before you had to ask for it?

In this episode of Business Technology Perspectives, I speak with Michel Jacobs, Chief Strategy Officer at CSI, about how artificial intelligence and customer intelligence are changing the relationship between financial institutions and the people they serve.

Community banks and regional financial institutions have traditionally competed through personal relationships rather than scale. But digital banking, fintech competition, and changing consumer expectations are putting that advantage under pressure. Michel argues that the future of banking will increasingly be defined by interactions rather than transactions.

That means understanding why a customer is contacting the bank, what may be happening in their life, and which service could provide  ...