Jeff Burgess never had time to micromanage. He had a company to run. And it turned out, stepping back was the best management decision he ever made.

In this episode, Jeff makes the case for the hands-off boss, not the checked-out one, but the leader who trusts people enough to let them work, then gets out of the way. He shares how his sales team eventually stopped asking for guidance and started sending him emails about deals he didn't even know they were working on. He took that as the highest compliment possible.

Jeff also takes on one of the most urgent issues facing managers right now: how to handle the AI conversation with your employees honestly. Spoiler: they're already scared, already looking at job listings, and the last thing they need is a chest-thumping team meeting about how great the transition is going to be. Tell them  ...