In this episode my guest is Chris Kerr, founder and president of XA Security, a Calgary based security firm providing entertainment, campus, property, and mobile patrol services. What began more than 20 years ago as a small backstage support team has evolved into a company focused on experience driven security, de escalation, and modern safety solutions.

We discuss how the security industry is being reshaped by surveillance technology, automation, AI, drones, and remote monitoring and why ethical leadership will matter more than ever. Chris shares lessons from building internal systems, avoiding software overload, deciding when to build versus buy, and creating a culture where experimentation is encouraged but accountability remains clear. The conversation explores how technology should support human judgment, not replace it, and why compan ...