In this episode of Behavioral Profit, Debbie Longo speaks with Dr. Irvine Nugent about leadership behavior, workplace communication, conflict avoidance, emotional intelligence, and how avoiding difficult conversations can quietly damage business culture and employee performance.

Dr. Nugent shares a defining moment from his time serving as CEO of a nonprofit organization when a top employee unexpectedly resigned and explained that he was tired of working in an environment where difficult conversations were constantly avoided. That moment forced Irvine to confront an uncomfortable reality about his own leadership style and recognize how his behavior was negatively impacting the organization.

Throughout the conversation, Irvine explains how his childhood growing up during the conflict in Northern Ireland shaped his fear of confrontation  ...