High-touch, high-stakes: rethinking client relations in investment banking with Fatima Mansoor

Banking Reinvented por Backbase

Notas del episodio

Season 2 Episode 2 of Banking Reinvented steps into a world where client bases are smaller, relationships run deeper, and every interaction carries more weight - investment banking.

Host Amjad Ramahi sits down with Fatima Mansoor, Head of Client Relations at SICO, a leading regional asset manager and investment bank based in Bahrain. With nearly two decades at the firm - from broker to leading client relations - Fatima brings a practitioner's perspective on how client expectations have evolved and what it actually takes to bring AI into a high-touch, trust-driven business.

Together, they explore how SICO is using AI to handle the admin and analysis so relationship managers can focus on high-value client engagement, why the hybrid model - digital tools and human advisory working as one - delivers a better experience than either alone,  ... 

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