Andy Norman from Antek Automation explains why a business should run several narrow AI agents instead of one general-purpose bot trying to handle every enquiry. This episode covers what scoped tool permission actually means, how a letting agency or trades business splits enquiries across booking, qualification and emergency triage agents, and why an unscoped single bot typically needs a human handoff on around one in three enquiries. If you're building or buying an AI receptionist, this explains why one do-everything bot is a risk, not a feature.

The quick version: A business should run several scoped AI agents, each with its own fixed tool access, rather than one general-purpose bot, because a single unscoped bot typically needs a human handoff on around one in three enquiries due to lacking the right data or permission  ...