Andy Norman from Antek Automation explains Anthropic's new computer-use interface, which lets AI agents see a screen and click, type and navigate software the way a person would. This episode covers why this is different from workflow automation tools like n8n, why it's not ready for anything customer-facing or financially sensitive yet, and how Antek Automation solves the missed-enquiry problem today using narrower, scoped tools instead. If you're an MSP director wondering whether this changes your automation stack, this explains the honest timeline.

In one line: Anthropic's new computer-use interface lets an AI agent see a screen and click, type and navigate software directly, but it is not yet reliable enough for customer-facing or financially sensitive SMB use, with Antek Automation estimating another 12 to 18 months  ...