Andy Norman explains what an AI automation agency actually does, the five-step build process, and why generic chatbot plugins fail on the twenty percent that matters.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: What Does an AI Automation Agency Do? SMB Guide.

• Ask any vendor to walk you through their needs analysis, if they can't tell you where your leads are currently getting lost, be cautious.
• Check whether the system integrates with your real telephony and CRM data, a voice agent that can't check live availability isn't much use.
• Expect the output to look different for your business than for anyone e ...