Most small firms hit a point where the phones are getting busy enough that something has to change — but not busy enough to justify a full-time receptionist. In this episode, Andy from Antek Automation walks through the practical options for covering every inbound caller without adding headcount, the questions to ask any provider before signing, and how to keep the experience genuinely good for the client. Built for small service firms and law firms feeling the squeeze between cost and capacity.

Andy Norman from Antek Automation shares practical tips sourced from the blog post: AI Agents for Customer Service: What UK SMEs Need to Know.

• Tip number one: decide what good actual ...