In the latest podcast episode series, Shivani Muthyala, Content Analysts at Analytics Insight speaks to Vivek Puri, who is a Global Practice Lead for Customer Experience Solutions, Brillio. Vivek elaborates on how Artificial Intelligence is automating the processes as well as enhancing customer experiences. He also sheds light on how AI and Design thinking can go hand in hand providing better customer experiences. Listen to the podcast to know about this interesting topic.