How can a business tell whether workplace AI is producing a meaningful result rather than another encouraging adoption chart?

In this episode of AI at Work, I speak with Scott Pope, Director of Value Advisory at Nexthink, about a problem facing many technology leaders. AI tools are reaching employees quickly, but deployment, usage, and business value are often treated as though they describe the same thing. They do not. A company can distribute thousands of licenses and report active users without knowing whether work became faster, easier, less expensive, or less frustrating.

Scott argues that AI value has to be defined before a rollout begins. Productivity may matter most to a chief executive or HR leader, while a CFO may focus on cost and an IT support manager may watch ticket volumes. Each stakeholder is working with a different c ...