5-Star CX: Ep1: Mila Suthakar
Our first guest is Mila Suthakar. Mila is a client experience leader, mental health advocate, and DEI Champion. She's currently the Director, Customer Channels Excellence at Wave In our conversation, we talked about: - The proliferation of AI in CX - How companies can leverage customer data more efficiently - The rapidly changing environment of the customer journey - And what innovations are coming next If you like this conversation, please subscribe!