This week on the Membership Services Show Livia and Alan talk to Ugne from the doctoral chapter of KTH Students Union in Stockholm about their groundbreaking work connecting PhD students with labour unions – addressing the unique challenges postgraduate researchers face as both students and staff, and successfully advocating for improved salary conditions after years of stagnation.

Faith and Stephanie from Herts SU share how they transformed their advice service by incorporating student staff, creating an "advanced triage" system where student advisors provide peer support while professional staff handle complex casework – resulting in faster response times, better feedback collection, and enhanced student engagement.

And Alan discusses his recent visit to ACUI conference in New York, highlighting the challenges facing American  ...