A managed services firm faced six months of intermittent Microsoft Teams voice quality issues across twelve regions. Despite various teams checking individual dashboards and policies, the root cause remained undiscovered. By deploying VOSS NetFlow, the organization identified that Teams media traffic was hitting capacity thresholds on VPN concentrators during specific peak windows. This end-to-end visibility allowed the network team to implement capacity adjustments and media bypass, resolving the issue in just four days. Hear how VOSS NetFlow provides cross-domain visibility across the entire traffic path to solve complex, intermittent problems that reside in the gaps between departmental tools.