Derek Smith, Product Manager at VOSS, explains why Digital Experience Monitoring (DEM) should be integrated natively into UC management platforms rather than used as a standalone tool. He argues that VOSS's unified approach provides contextual alerts, streamlined root cause analysis, and single-workflow remediation by combining experience data with automation, provisioning, and analytics in one platform. Smith contrasts this with bolt-on solutions that require separate tools and specialists, sharing a case study of a public sector organization that reduced Mean Time To Resolution (MTTR), by consolidating monitoring and automation into a single management platform. He concludes by encouraging viewers to consider how alerts lead to action when evaluating DEM solutions.