Jamie Litherland from VOSS presents how their UC Analytics platform helps large enterprises optimize Microsoft 365 investments by providing detailed visibility into actual usage patterns. Through a case study of a 28,000-user organization, he demonstrates how the platform identified over 4,000 inactive accounts and 2,200 over-provisioned users, revealing adoption gaps and misaligned licensing. The solution provides department-level segmentation that enables IT and HR leaders to make evidence-based decisions about tooling, training, and organizational design. Rather than periodic audits, VOSS enables continuous monitoring through automated quarterly reviews, transforming IT leadership's relationship with the business by providing ongoing workforce insights that inform strategic decisions about digital workplace optimization.