Flywheel is something which once given a momentum by applying an external force it starts capturing the energy, once it captures the energy it stores the energy and also leverages that energy for betterment of the universe. It continues to move on its own; it does so by doing 2 things storing and releasing the energy at the right time.

Factors:

· Let go of inertia

· Force

· Friction

To customer interaction with customer Frictionless continue to give great experience

· Technology mind-set

· Understand customer Interaction points

· Shift from specialist to hyper specialist employees

It is the tendency of a physical body to remain at rest or motion until an external force is applied to i ...