Notas del episodio
In this episode, we interview Ashley Roper, Founding Partner of RPNA to delve into the intricacies of optimizing IT within local authorities to drive sustainable change. IT, like any other service, requires robust business management to maintain its effectiveness. However, the focus should not be on the technology itself but on the outcomes it delivers for citizens and users.
Key Points:
- Lead with the outcome: Understand the needs of citizens and users.
- Baseline assessment: Evaluate the current state of IT from various perspectives:
- Performance and user/citizen perception
- Necessary organic changes to stay current
- Skills and capabilities, including the supply chain
- Demand on capabilities and ability to meet that demand
- Effectiveness o ...