Change is part of business. AI is changing businesses. Companies grow. Markets change. People change. Leadership changes. Reorganizations happen. Companies merge and get acquired.

You can't eliminate change.

But change can bring out the worst in people.

In this episode, Shane Jacob explains what happens when workplace change creates uncertainty, resistance, distraction, lost productivity, and turnover. He also looks at what happens to leaders under the pressure of keeping the company performing while their people are questioning what is happening and whether they can trust leadership.

The answer isn't trying to make change disappear.

The answer is building trust before change arrives.

Shane explains why the relationship that exists before the change matters so much, why telling people to "trust us" isn't enough ...